Return Policy

At Detailing Source, we strive to ensure your complete satisfaction with our products. If, for any reason, you are not entirely happy with your purchase, we’re here to assist.

Returns

  • Eligibility: Returns are accepted within 30 days of the purchase date. To qualify for a return:
    • The item must be unused, unopened, and in its original packaging.
    • Proof of purchase is required.
  • Non-Returnable Items: Please note that certain items are non-returnable. These include:
    • Products marked as final sale or clearance.
    • Gift cards.
    • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

Return Process

To initiate a return:

  1. Contact Us: Email our customer service team with your order number and reason for return by clicking here.
  2. Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions.
  3. Shipping: Pack the item securely in its original packaging and include the RMA number. Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the item reaches us safely.

Refunds

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: Processed to the original payment method within 15 business days.
  • Partial Refunds: Applicable in situations where items are not in their original condition or are returned beyond the 30-day window.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product:

  • Contact Us: Email us with your order number and details about the product’s condition by clicking here.
  • Process: Once approved, send the defective item back following the return instructions provided. Upon receipt, we will ship the replacement item at no additional cost.

Shipping Costs

  • Return Shipping: Customers are responsible for paying return shipping costs. Shipping costs are non-refundable.
  • Replacement Shipping: If the return is due to our error (e.g., defective or incorrect item), we will cover the shipping costs for the replacement.

Contact Information

For any questions or concerns regarding returns, please contact our customer service team:

Email: click here
Phone: 1 (877) 352-6093